Privacy Policy

1. Data Controller

Controller: Comfi Real Homes SL
Tax ID: B62660816
Registered office: c/ Provença 325, Local 8, 08037 Barcelona, Spain
Contact email: hola@comfihomes.es

2. Personal data we collect

Through this website, we may collect the following personal data:‍

Identification data: first name and last name
Contact data: email address and phone number
Information provided through contact forms, property enquiries or newsletter subscriptions
Browsing data (see Cookie Policy)

3. Purpose of data processing

Personal data are processed for the following purposes:

To respond to enquiries and requests for information regarding properties
To manage commercial contacts and property viewing requests
To send informational or commercial communications (newsletter), where the user has given consent
To analyse user browsing behaviour through web analytics tools (such as Google Analytics)
To carry out marketing and remarketing actions through advertising platforms (such as Meta Pixel)
To improve user experience and website performance

4. Legal basis for processing

The legal basis for processing your personal data is:

The user’s consent, granted through the explicit acceptance of forms and cookies
The performance of a contract or the application of pre-contractual measures
The legitimate interest of the data controller for administrative, commercial and service improvement purposes

5. Data retention

Personal data will be retained:

For as long as a commercial relationship exists or until the user requests their deletion
For the periods required by law to comply with legal obligations

6. Data recipients

Personal data will not be disclosed to third parties except where legally required or where necessary for the proper provision of services. In particular, data may be accessed by technology service providers, web analytics, advertising and email marketing platforms (such as Google Analytics, Meta Platforms or newsletter delivery services), acting as data processors under the corresponding data processing agreements in accordance with Regulation (EU) 2016/679.

7. User rights

Users may exercise the following rights at any time:

Right of access
Right to rectification
Right to erasure
Right to object
Right to restriction of processing
Right to data portability
To exercise these rights, users may send a request to hola@comfihomes.es, indicating the right they wish to exercise and attaching a copy of their ID or equivalent document.
Users also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if they believe that the processing of their personal data does not comply with applicable regulations.

8. Security measures

Comfi Real Homes SL has adopted the necessary technical and organisational measures to ensure the security, integrity and confidentiality of personal data, preventing unauthorised access, alteration, loss or disclosure.